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Tuesday, September 29, 2009

Facility Impressions

Every facility makes an impression. That impression comes from the facility itself or people. First impressions are important.

We are constantly striving to make sure our equipment, restrooms, exercise rooms, and track are up to date in terms of safety and appearance. Not only do we have to abide by certain codes, but we have to provide our people with a quality experience. Choosing a facility to use will depend on the cleanliness of it and the quality of it. Although there are many pieces of equipment I would love to have as an upgrade, we have been fortunate to have purchased quality commercial equipment that has lasted. When people see you have invested in them, they in turn will invest back in you. And that allows us to accomplish our mission of connecting with them.

The most important impression you will make on your guests is through your people. The people who work your facility are vital in determining if you will keep your guests. There are several options regarding the people who work the facility: volunteers, part time, interns, and paid staff. We are a volunteer run facility that provides staffing every three hours from 5:30 am - 9 pm. We have been blessed to have people who love connecting with our community and serving in a passion. We take it seriously that our volunteers stay equipped in the area of first impressions. They know that the interaction they have with our guests creates an impact. And we want that impact to be personal and relational. When your staff knows your mission and purpose - the reason why you have a facility - then you enable them to serve those coming to workout, play games, or hang out.

Remember an impression last, and it only takes a moment for one to be formed.

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